Privacy Policy

Introduction

This policy describes the types of information we may collect from you or that you may provide when you use 12Pilot and our websites, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

It applies to information we collect on our websites and product, in email and other electronic messages between you and us, and when you interact with our advertising or apps that link to this policy. It does not apply to information collected offline by other means, or by third parties through content that may link to or be accessible from our services.

By accessing or using our services, you agree to this privacy policy. If you do not agree, please do not use our websites or product. We may update this policy from time to time; continued use after changes means you accept the updated policy.

Children under 16

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we may have collected such information, contact us at support@12pilot.net and we will delete it.

Information we collect

We collect information by which you may be identified (such as name, email, company, job title, billing details, and LinkedIn account connection metadata), as well as technical and usage data (IP address, device/browser, logs, and product usage).

• Information you provide when creating an account, inviting teammates, connecting LinkedIn seats, contacting support, or requesting a demo
• Records of correspondence and support tickets
• Transaction and billing details needed to fulfill your subscription
• Usage details, IP addresses, and data collected through cookies and similar technologies

How we use your information

We use information to operate and improve 12Pilot, provide support, process payments, send service notices, enforce agreements, and—with your consent or as otherwise permitted—communicate about relevant product updates.

• Present and improve the website and product
• Provide requested services, support, and account notices
• Carry out contracts with you, including billing and collection
• Detect, prevent, and investigate fraud, abuse, or security issues
• Comply with law and protect the rights and safety of 12Pilot, our customers, and others

Disclosure of your information

We may share personal information with affiliates, service providers bound to confidentiality (hosting, analytics, payments, email), and as required by law. We may also share information in connection with a merger, acquisition, or asset sale. We do not sell personal information for money.

Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve the product. You can control cookies through your browser settings; some features may not work if cookies are disabled. See our Cookie Policy for more detail.

Data security

We implement administrative, technical, and organizational measures designed to protect personal information, including encrypted transport (TLS) and access controls. No method of transmission or storage is 100% secure; you are responsible for keeping your account credentials confidential.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. To exercise these rights, email support@12pilot.net. We may need to verify your identity before fulfilling a request.

Support access

If you contact support, authorized personnel may temporarily access your workspace in a restricted support mode solely to diagnose and resolve the issue. Access is logged and revoked when the request is resolved. We will not modify or delete your data unless you ask us to or it is required to fix the issue.

Changes

We will post updates to this page and revise the “Last updated” date. For material changes affecting how we treat personal information, we may also notify you by email or in-product notice.

Contact

Questions about this privacy policy? Email support@12pilot.net.